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full time WFM Team Leader

at J-K Network Services in Pasay City

Position: WFM Team Leader
Location: Pasay
Salary: Php 45,000 - 48,000 monthly
FTE: 1
Start date: Flexible
Job category: Management

Key Responsibilities:
-Manage a team of Workforce Specialists (WFS) and Real Time Adherence Analysts (RTA).
-Ensure each WFS and RTA understands and meets his or her required tasks, objectives as well as oversee employee policy/handbook adherence, conduct and performance.
-Writing employee performance evaluations, delivering annual merit reviews and performing other administrative tasks as required/assigned.
-Working with the Recruitment Team in hiring qualified candidates for the WFM Team; including the conduct of interviews.
-Oversee execution of established WFM practices; ensuring delivery of required forecasts, schedules, reports and manage change requests.


Qualifications:
-Bachelor's degree holder, preferred.
-At least one (1) year experience in managing and leading a team, preferred.
-At least three (3) years of Workforce Management (Scheduling or Real Time Adherence) experience in a BPO/ITO environment.
-High aptitude in numeracy and analytics.
-Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access.


For Interested Candidates you may send a copy of your resume to the email below:
jkit@jp-network-e.com

You may contact us through:
(02) 932 09 63 / 0916 317 5513

Visit our website and Facebook group:
https://jkmanpower.jp-network-e.com/ or https://www.facebook.com/jkrecruitment/

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Published at 19-06-2017
Viewed: 29 times