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full time Spanish Retail Technical Support- P85,000

at J-K Network Services in Quezon City

Company Profile: This is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support system. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position: Spanish Retail Technical Support
Industry: BPO Company
Location: Quezon City
Salary: P85,000
Schedule:Shifting

Requirements:
• Preferably Non-Native Spanish speaker
• Can speak, read and write Spanish
• At least high school graduate
• Customer Service & Technical support experience is a big advantage
• Amenable to work on shifting schedules and graveyard shifts

Responsibilities:
• Responsible in taking phone call from Spanish in-store representative
• Gather information for reported technical issues and concern
• Deescalate 60% of excess tickets
• Follow step by step troubleshooting process to resolve issues
• Record information for further investigation of level 2 IT Support
• Manage hardware and software tickets

Recruitment Process:
• Initial Interview
• Operations Interview
• Language assessment
• Job Offer

Benefits:
• HMO
• Miscellaneous Allowance
• Provided Training
• Leave Credits

HOW TO APPLY:
Please send your resume to: jk.eurasia@gmail.com

Mobile: (+ 63) 936 973 4185
Sun/Smart: 09426682269
Skype: jkrecruit or live:jknetwork1
WhatsApp/Viber: (+ 63) 936 973 4185
LINE: genrou_team or jknetworkteam
Look for: Ms. Scarlet

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Published at 25-02-2019
Viewed: 26 times