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Job Description:

• Provide Production support for critical enterprise applications and environments at agreed service levels.
• Participate in the incident management and problem management processes as a resolver accountable for resolution, root cause analysis, and reporting including Oracle and MS SQL related issues.
• Ensure that all production changes are processed according to established change management policies and procedures.
• Interface with internal and external business and technical partners and cross functional IT departments.

• Responsibilities for implementation of application installations, upgrades, patches, load testing, performance monitoring and application optimization.

Requirements:

• Bachelor degree in Computer Science, Information Systems or equivalent experience.
• 3-5 years experience with application support and troubleshooting.
• Proven skills and experience with Windows and Unix/AIX environment
• Experience supporting critical enterprise web-based applications, IIS Web server, and administration.
• Knowledge and experience of TCP/IP, network administration, SSL, Packet Capturing, MS Active Directory Server and Citrix preferred.
• Optional: Demonstrated knowledge and experience creating stored procedures, SQL tuning, creating Oracle indexes and triggers required.
• Optional: Proven skills and experience supporting Oracle databases (versions 7, 8 and 9i) in a Unix environment, MS SQL in a Windows 2003 environment.
• Optional: Demonstrated ability with Unix scripting, importing/exporting databases, consolidating Oracle databases, developing scripts, utilizes, and queries.
• Optional: Experience with Java, ASP, HTML, DHTML, XML, XSL, ActiveX, COM+ troubleshooting and administration.

• Must have excellent written and verbal communication skills in English with the ability to translate technical issues into layman’s terms

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