jobber

applicants

IT Operations Manager

• Overall 8 – 10 years of experience running IT Helpdesk Operations covering Desktops, Servers and Networks
• Coordinates with the help desk operations manager in resolving issues for agents supporting a particular client
• Working knowledge of Avaya and Cisco technologies and complex network architectures using these technologies
• Responds to all escalated IT issues across Desktop, Server, Telecom and Network areas and coordinate for resolution within TAT
• Interact with internal clients on all levels to help resolve IT-related issues and provides resolutions/ RCA in a timely manner.
• Coordinate with Information security manager on internal and external audits for successful audit closure
• Coordinate with IT Infrastructure manager in capacity planning and availability management

• Willing to work in Alabang

Contact: Andrei Arines
...