This job ad has been posted over 40 days ago...
5
applicants
Now Hiring! (IT Specialist/Technical Specialist)
at iPlus-ePLDT in Taguig
Overview:
She/he will be reporting to the Service Delivery Manager. The primary role of the Technical Specialist is to supervise a team of service helpdesk engineers and field engineers.
Duties and Responsibilities:
Submitting daily, weekly and/or monthly report of New, Open and Pending trouble tickets regarding software, hardware and network support.
Supervising and monitoring service desk engineer’s and field engineer’s performance and coach as necessary
Managing team concerns and escalates to Service Delivery Manager (SDM) or client’s Outsourcing Manager (as needed) by following the escalation process defined for each process / workflow operations.
Managing the team’s Daily Service Level as provided by client’s business requirements
Performs functions of service helpdesk engineers and field engineers.
Qualifications:
A Bachelor\'s/College Degree in Engineering (Electrical/Electronic and Communication), Computer Science, Information Technology or equivalent.
You may send your resumes and photos to hr@iplus.com.ph
Walk-in applicants are also welcome. Visit us at 2/F Building 6, Bonifacio High Street Bonifacio Global City, 1634 Taguig City from 9am-4pm during weekdays. Bring your resume and a valid ID.
At iPlus, we value your accomplishments and expertise with appropriate compensation and benefits.
...
She/he will be reporting to the Service Delivery Manager. The primary role of the Technical Specialist is to supervise a team of service helpdesk engineers and field engineers.
Duties and Responsibilities:
Submitting daily, weekly and/or monthly report of New, Open and Pending trouble tickets regarding software, hardware and network support.
Supervising and monitoring service desk engineer’s and field engineer’s performance and coach as necessary
Managing team concerns and escalates to Service Delivery Manager (SDM) or client’s Outsourcing Manager (as needed) by following the escalation process defined for each process / workflow operations.
Managing the team’s Daily Service Level as provided by client’s business requirements
Performs functions of service helpdesk engineers and field engineers.
Qualifications:
A Bachelor\'s/College Degree in Engineering (Electrical/Electronic and Communication), Computer Science, Information Technology or equivalent.
You may send your resumes and photos to hr@iplus.com.ph
Walk-in applicants are also welcome. Visit us at 2/F Building 6, Bonifacio High Street Bonifacio Global City, 1634 Taguig City from 9am-4pm during weekdays. Bring your resume and a valid ID.
At iPlus, we value your accomplishments and expertise with appropriate compensation and benefits.
...
Published at 19-05-2010
Viewed: 552 times
Viewed: 552 times
