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Senior Network Engineers
at Xcellink Inc in Singapore
Responsibilities:
• To be responsible for the provision of network monitoring and support
• To handle escalation calls from level 1 & 2
• To provide network technical support
• To ensure strict compliance to process flows and deliverables
• To ensure all matters are escalated according to the proper procedures and incident management process
• To ensure timely resolution of all tasks to meet the required TAT
• To provide assistance fellow support team members (IT Support Specialist / Network Engineers), if required
• To display and demonstrate a customer / service disposition
• To act as Level 3 escalation for complex problems
• To divide and strategically situated in key important venues to assist onsite team if necessary
• To monitor web based dashboard to view summary status of all monitored security appliance equipment
• To monitor Internet Desktop Anti-Virus Alerts, windows patches
• To monitor SSMP traps and alerts from Firewall from remote sites
• To act as Level 3 escalation for complex problems
Requirements:
• Candidate must possess at least a Diploma Computer Science/Information Technology or equivalent and completed CCNA/ CCNP certification
• Required skill(s): IBM AIX, Cisco Routers, LAN, MS Exchange, WAN, UNIX.
• Preferably Senior Executives specializing in IT/Computer - Network or equivalent.
• At least 5-8 years of working in and hands on experience in the configuration for routers, switches, firewall, proxy and IPS
• Working experience in IT industry especially in the area of network infrastructure, design , support and management
• Good networking knowledge in LAN, VLAN, ACL
• Possess good written and spoken English language a must
...
• To be responsible for the provision of network monitoring and support
• To handle escalation calls from level 1 & 2
• To provide network technical support
• To ensure strict compliance to process flows and deliverables
• To ensure all matters are escalated according to the proper procedures and incident management process
• To ensure timely resolution of all tasks to meet the required TAT
• To provide assistance fellow support team members (IT Support Specialist / Network Engineers), if required
• To display and demonstrate a customer / service disposition
• To act as Level 3 escalation for complex problems
• To divide and strategically situated in key important venues to assist onsite team if necessary
• To monitor web based dashboard to view summary status of all monitored security appliance equipment
• To monitor Internet Desktop Anti-Virus Alerts, windows patches
• To monitor SSMP traps and alerts from Firewall from remote sites
• To act as Level 3 escalation for complex problems
Requirements:
• Candidate must possess at least a Diploma Computer Science/Information Technology or equivalent and completed CCNA/ CCNP certification
• Required skill(s): IBM AIX, Cisco Routers, LAN, MS Exchange, WAN, UNIX.
• Preferably Senior Executives specializing in IT/Computer - Network or equivalent.
• At least 5-8 years of working in and hands on experience in the configuration for routers, switches, firewall, proxy and IPS
• Working experience in IT industry especially in the area of network infrastructure, design , support and management
• Good networking knowledge in LAN, VLAN, ACL
• Possess good written and spoken English language a must
...
Published at 13-07-2010
Viewed: 537 times
Viewed: 537 times
