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1
applicant
URGENT! IT Service Delivery Manager
at Accent Micro Technologies, Inc. in Taguig
Responsibilities:
Responsible for management of IT Service Delivery Team supporting both the local and overseas IT users of a multinational company
Requirements:
Proven track record as a Manager of a IT Service Desk/Helpdesk/Contact Centre management with a min of 1-3 years' relevant experience.
Prior experience as Supervisor/Assistant Manager / Managers specializing in Technical & Helpdesk Support or equivalent
Strong people management and leadership skills
Strong analytical, decision making and project management skills
Excellent communication skill
Basic understanding of various Microsoft products used in our infrastructure such as MS Exchange, SQL, IIS, FTP, Clustering, Active Directory and MS XP/Vista/Win 7.
ITIL V3 / MCSE / MCSA Certifications preferred, but not mandatory
Candidate must possess at least a Bachelor's/College Degree , preferably in IT
Flexible and able to adapt in a challenging work environment.
Applicant must be willing to work in Cavite
Contract (renewable) positions available
Key Responsibilites :
Be the primary focal point and owner for all IT support services activities for the assigned customer account.
Manage IT Operations that will include helpdesk services and technical support
Will manage and motivate performance of IT Operations support staff including adherence to agreed manning schedules and compliance to agreed SLA’s
Perform Root Cause Analysis for recurring issues and plan to reduce overall incidents by 10% month on month
Timely preparation and submission of daily, weekly, monthly status and performance reports
Responsible for management of IT Service Delivery Team supporting both the local and overseas IT users of a multinational company
Requirements:
Proven track record as a Manager of a IT Service Desk/Helpdesk/Contact Centre management with a min of 1-3 years' relevant experience.
Prior experience as Supervisor/Assistant Manager / Managers specializing in Technical & Helpdesk Support or equivalent
Strong people management and leadership skills
Strong analytical, decision making and project management skills
Excellent communication skill
Basic understanding of various Microsoft products used in our infrastructure such as MS Exchange, SQL, IIS, FTP, Clustering, Active Directory and MS XP/Vista/Win 7.
ITIL V3 / MCSE / MCSA Certifications preferred, but not mandatory
Candidate must possess at least a Bachelor's/College Degree , preferably in IT
Flexible and able to adapt in a challenging work environment.
Applicant must be willing to work in Cavite
Contract (renewable) positions available
Key Responsibilites :
Be the primary focal point and owner for all IT support services activities for the assigned customer account.
Manage IT Operations that will include helpdesk services and technical support
Will manage and motivate performance of IT Operations support staff including adherence to agreed manning schedules and compliance to agreed SLA’s
Perform Root Cause Analysis for recurring issues and plan to reduce overall incidents by 10% month on month
Timely preparation and submission of daily, weekly, monthly status and performance reports
Published at 13-10-2010
Viewed: 302 times
Viewed: 302 times
