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Technical Support Representative
at SimpleX Internet Philippines, Inc. in Pasig City
Responsibilities:
Responding to technical support, billing, and customer service issues from our customers
Providing technical support through phone, live chat, email and forum
Helping clients launch and maintain their websites on our platform (training provided)
Develop systems and procedures for improving overall client satisfaction
Monitoring and assisting clients on our online forum and other online communication tools
Contribute to our knowledge base by authoring articles and creating video tutorials
Communicate with management team and development to improve product functionality, resolve issues, and improve customer satisfaction
Achieve customer satisfaction through fast, accurate replies and fixes to problems
Learn quickly and use your knowledge to solve problems efficiently
Escalate unresolved issues as required; maintain ownership of issues through resolution
Discover potential opportunities from client contact and work with sales team to meet their needs for additional products or services
Requirements:
At least 2 years working experience in the customer service/technical support
Strong technical skill-set including MS Office, internet-related technologies (website builder, CMS, shopping carts, web hosting, email and online marketing tools, etc.)
At least 2 years of HTML, CSS a must, website creation experience highly desired
Understanding of Java script, a plus
Experience with Windows, UNIX/Linux system administration a plus
Great troubleshooting skills
A good understanding of the components comprising a web application and how they work together
A passion for taking care of clients
Excellent verbal and written English communication and customer relation skills.
Fast and correct typing, ability to create grammatically correct responses without any spelling errors
An eagerness to learn a new business and work your way up
3 Full-Time positions available.
INTERESTED APPLICANTS, PLEASE EMAIL UPDATED RESUME WITH EXPECTED SALARY at recruit@simplexi.com.ph
Responding to technical support, billing, and customer service issues from our customers
Providing technical support through phone, live chat, email and forum
Helping clients launch and maintain their websites on our platform (training provided)
Develop systems and procedures for improving overall client satisfaction
Monitoring and assisting clients on our online forum and other online communication tools
Contribute to our knowledge base by authoring articles and creating video tutorials
Communicate with management team and development to improve product functionality, resolve issues, and improve customer satisfaction
Achieve customer satisfaction through fast, accurate replies and fixes to problems
Learn quickly and use your knowledge to solve problems efficiently
Escalate unresolved issues as required; maintain ownership of issues through resolution
Discover potential opportunities from client contact and work with sales team to meet their needs for additional products or services
Requirements:
At least 2 years working experience in the customer service/technical support
Strong technical skill-set including MS Office, internet-related technologies (website builder, CMS, shopping carts, web hosting, email and online marketing tools, etc.)
At least 2 years of HTML, CSS a must, website creation experience highly desired
Understanding of Java script, a plus
Experience with Windows, UNIX/Linux system administration a plus
Great troubleshooting skills
A good understanding of the components comprising a web application and how they work together
A passion for taking care of clients
Excellent verbal and written English communication and customer relation skills.
Fast and correct typing, ability to create grammatically correct responses without any spelling errors
An eagerness to learn a new business and work your way up
3 Full-Time positions available.
INTERESTED APPLICANTS, PLEASE EMAIL UPDATED RESUME WITH EXPECTED SALARY at recruit@simplexi.com.ph
Published at 20-01-2012
Viewed: 104 times
Viewed: 104 times
